Antivirus Download and Install Hanging

[cverniani]

Pa11.0.1 onPa820 in High Avaliability mode.

The antivirus download and install update job has been at the "download in progress" status for several hours.

The last antivirus valid is:4406 -4923 of 31/03/2023.

The following resolution answer does not work

Resolution [Not work]

• Run the following commands to clear the stuck download job:
  > debug software restart device-server          [This command does not work]
  > debug software restart management-server [This command does not work]
  

[PavelK]

Hello @cverniani

could you try these commands instead?

debug software restart process management-server
debug software restart process device-server

Kind Regards

Pavel

[cverniani]

Using the commands you wrote the system accepts:

debug software restart process management-server
debug software restart process device-server

and the system accept ok. [The syntax now is ok]

But the both systems does not complete the new antivirus installing commands.

Both the systems remain at the 59% of the progress.

In the last few days I have updated the system by manually restarting the appliances but new antivirus updates appear every day and it is important that PA can install the updates automatically.

The problem appeared only after updating the PA 820 to version 11.0.1.