AntiVirus not showing up

[UmarKhan]

I have brought up a new firewall. I have installed all the necessary licenses including Threat Protection. Under dynamic updates, Application and Threats is up to date...but clicking check now does not bring up AntiVirus section. I tried rebooting the firewall as well.

[PavelK]

Hello @UmarKhan

when you mentioned that Application and Threats is up to date, could you confirm that latest version is actually installed. Without Threat package being installed Antivirus download option will not show up: Dynamic Updates for AntiVirus Fail.

Kind Regards

Pavel 

[UmarKhan]

Yes, it is installed. In fact, after installing the licenses, I saw WildFire for which I have a license as well, when I did check now

[UmarKhan]

[PavelK]

Hello @UmarKhan

thank you for reply.

I see. Could you check this KB to see you are hitting a bug: Antivirus update packages are not seen in Dynamic Updates.

Could you also try to initiate a download of Antivirus package from CLI?

Kind Regards

Pavel

[PavelK]

Hello @UmarKhan

could you confirm what PAN-OS version are you running? I came across below known issue that looks similar to what you have reported:

PAN-194968
Fixed an issue on the web interface where Antivirus updates were not able to be downloaded and installed unless Apps and Threads updates were downloaded and installed first, and the Antivirus content list displayed as blank. The resulting error message from the update server was also not reflected in the web interface.

Kind Regards

Pavel