Cant reset PA820 NGFW

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Cant reset PA820 NGFW

L2 Linker

Hi All

 

I don t have the correct credentials to log into my PA 820 and resorted to resetting the device . However upon restarting the firewall , I m not being presented with the option to enter maintenance mode ( Enter "maint" to boot to main partition ) . It  prompting for the login credentials instead.

 

 

Any assistance would be appreciated . Please see attachment for reference 

 

Thank You in advance 

2 REPLIES 2

Cyber Elite
Cyber Elite

Good Day.

I have seen on the 820s, that the initial bootup screen goes very fast (within 3 secs).
I am not sure if you are missing it bootup, due to still trying to connect to the firewall via a USB console cable (or are you using DB9 to RJ45)?   

This is the only practical way to get the FW to be reset.

What other questions can I answer for you?

Help the community: Like helpful comments and mark solutions

Swapping the cable from the console ( using micro usb port  ) to console ( using rj45 port  ) seems to have made the difference . I have now managed to reset the device . 

 

Thanks for your help

 

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