How to actually get support?

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How to actually get support?

L0 Member

Purchased a pair of PA-1410's last month.  Within 3 days one of the power supplies was dead.  Account rep said submit a tac case, but the device isn't showing up in the portal so i'm blocked there.  Tried calling the support number which sent me here then hung up.   Any thoughts?


Wonding if one of my fortigate power supplies that have run for 7 years might fit.

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