License registration

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

License registration

L4 Transporter

Hello ,

 

We have a customer . they had 1 PAlo NG FW and it is registered in their support account .

 

Now customer had purchased 5 Palo clusters and Panorama through us ( Integrator) with 5 year Premium Partner support  and we have our own ASC support account .

 

Can we customer devices in our ASC account ?  I know that devices should be only registerted under customer's own support account and not ours ,

 

But in case we need to open cases for teh customer ,how we do it ?

 

is something to be done by customer on his support account to link ours ?

2 REPLIES 2

Hello,

To register and manage customer devices in your own ASC support account while ensuring they are linked to the customer's account, you need the customer's involvement. The customer must register the devices under their support account and then authorize or link your ASC account to manage and open support cases on their behalf. This typically involves configuring permissions within the customer’s support portal.

Best Regards,
MaximTimeClock

L3 Networker

Hello,

 

If your user account from CSP, belonging to ASC account, and your account has ASC user rights that you will be able to open tickets for all devices that has acquired Partner Enablement Support through your ASC account. You don't need to register customer devices into your ASC account.

Cheers,
Cosmin

Don't forget to Like items if a post is helpful to you!
Please help out other users and “Accept as Solution” if a post helps solve your problem!

Read more about how and why to accept solutions.
  • 483 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!