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11-14-2025 12:09 AM - edited 11-14-2025 12:50 AM
Following the update to PanOS 11.2.10, a new user account will automatically be created on Panorama and the gateways:
__telemetryuser
I could not find any information about this user. What is this user used for?
11-17-2025 08:41 AM
I can just say that nothing has broken (noticeably) from removing this across a couple dozen devices. It's possible that it is preventing the collection of some new telemetry information, but it's removal hasn't caused any impact or alerting from the device itself.
11-16-2025 10:38 PM
hello @HeinzP
users starting with the underscores are usually system accounts.
From the name, it is the user account used for the device telemetry.
Olivier
PCSNE - CISSP
Best Effort contributor
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Disclaimer : All messages are my personal ones and do not represent my company's view in any way.
11-17-2025 08:07 AM
I either did not receive this new user in my own upgrades to 11.2.10 or I was allowed to remove it by loading a configuration file that doesn't include this user. Since I manage my devices programmatically I'm actually not positive if I just didn't get this user, or I was allowed to remove it and it isn't strictly required. Can you try just removing the user?
11-17-2025 08:38 AM - edited 11-17-2025 08:42 AM
I can confirm that it is possible to delete this user on the the panorama-server and on the gateways.
However, I still have no idea what this user was created for during the upgrade, or what might break if I remove it.
11-17-2025 08:41 AM
I can just say that nothing has broken (noticeably) from removing this across a couple dozen devices. It's possible that it is preventing the collection of some new telemetry information, but it's removal hasn't caused any impact or alerting from the device itself.
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