Restart button is grayed out under both IKE Info and Tunnel Info on IPSec tunnels

[SteveBallantyne]

Hello folks,

I am not sure when this happened but I suspect it when we upgraded to PAN-OS 11.1.3.

On my PA-3250 when I go into Network > IPSec Tunnels in PAN-OS, and then click either IKE Info or Tunnel Info, I am no longer able to restart the connections. The Refresh button is available but Restart is grayed out.

This is on all of my VPN tunnels and on "both ends" of the tunnels (I have around 10 other sites with PA-440's also running 11.1.3, and I see the same thing there).

I read through release notes, etc and couldn't find any indication of that cause of this. Does anyone have any ideas for me?

[Adrian_Jensen]

Stupid question... but have you selected the particular tunnel(IPSec)/IKE session (checkbox)? There may be one or multiple rows of IPSec/IKE info, depending on your setup. The refresh button refreshes all stats at the same time. But the restart button only affects the selected row(s) and is grayed out until at least one row is selected.

[SteveBallantyne]

Not a stupid question, at all! But yes, I did check the box first to select that row.

[Adrian_Jensen]

Had to ask... I once spent 5 minutes trying to figure out why I couldn't restart a session before I finally did the face-palm...

[Akhil_B]

I have the same problem, did you find solution to this problem?

[SteveBallantyne]

Support says, "The issue has been fixed on the upcoming PANOS 11.1.8 where the ETA for the PANOS is 11.1.8 is on 12/12".

Sadly we are only at 11.1.4 now. I don't know why that fix is so far out.  🙂