Source account mapped

[vishalrsshah]

Hi All,

We have purchased an Palo alto 220 series firewall however while registering the devices we are getting an attach error. Can someone help me to identify how can i know where my device has been mapped.

[kiwi]

Hi @vishalrsshah ,

It doesn't seem your current email address is linked to an existing customer account.

Did you purchase the device from a partner in which case I recommend reaching out to them ?

If you purchased the device from Palo Alto Networks then please reach out to a local sales representative:

https://live.paloaltonetworks.com/t5/livecommunity-support-info/ct-p/Community-Support-Info

Kind regards,

-Kim.

[vishalrsshah]

Hi Team,

Any other way we can find out the source account mapped? Any palo alto team or filling any form help us here?