User-id & group information miss mapping issue

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User-id & group information miss mapping issue

L3 Networker


I faced user-id and group information miss mapping issue in active/active configuration.

However, I couldn't find the problem, so I need your advice.

Device info:

Device : PA-3220

PAN-OS : 9.1.11-H3

Active-Active, V-wire


Currently, we receive user information through the aruba clearpass and xml-api linkage.

There is no group setting on the device and all information is received from clearpass.

Clearpass is linked with the active-primary device (FW_1) and FW_2 is receiving data through synchronization from Unit 1.

The user-id and group information are normal for Unit 1, which is an device linked to the aruba clear pass, but Unit 2 has abnormal mapping. (occurs in some users)


Do you know anything about this issue?

I couldn't find any related bugs were found.

Thanks and regards


Hi @JoHyeonJae ,

Can you please clarify what do you mean by "abnormal mapping"?

It is not very clear what problem you are experiencing - with user-ip-mapping or with group-mapping?

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