Critical processes (configd) are down. Please try again later.

[SKS7]

Hello Everyone,

Need some help!

Issue: When i try to open Panorama WebUI, I am seeing this error "Critical processes (configd) are down. Please try again later." 

any troubleshooting steps available to fix this one?

Thank You in advance

[Metgatz]

Hello @SKS7 

Look for a maintenance window, and restart the management server service. It will close the active sessions, wait a few minutes and reconnect via Web-Gui and/or SSH.

debug software restart process management-server

show system resources | match mgmt ( To check that the service is active )

Cheers

[SKS7]

Thank you for your response.

I have tried the reset management server but still no luck.

[Metgatz · Accepted solution]

A Ok ok, and try to restart the especific process:

debug software restart process configd

Or, if you can, reboot Panorama. Pan OS 9.1.X ? or 10.0.X or 10.1.X ? If is PAN 10.0 or 10.1 restart debug software restart process device-server

Cheers

[SKS7 · Accepted solution]

Thank You.

Issue is resolved now after the web server restart . debug software restart process web-server

[SKS7]

I would like to thank you and appreciate for quick replies.

[Metgatz]

Hello @SKS7 , what good news to hear that you were able to solve your problem.

Best regards

[nikoolayy1]

This seems like a bug that causes crashes or/and memory leaks and till it is fixed maybe you can run a script using tools like Ansible or XSOAR to periodically restart the process or the managment plane:

https://paloaltonetworks.github.io/pan-os-ansible/modules/panos_op_module.html

https://xsoar.pan.dev/docs/reference/integrations/panorama

[derlisrodas]

Hi Everyone,

These are the process that we reboot to fix this:

debug software restart process management-server

debug software restart process device-server

debug software restart process configd

debug software restart process web-server

debug software restart process web-backend