Critical processes (configd) are down. Please try again later.

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Critical processes (configd) are down. Please try again later.

L1 Bithead

Hello Everyone,

Need some help!

Issue: When i try to open Panorama WebUI, I am seeing this error "Critical processes (configd) are down. Please try again later." 

any troubleshooting steps available to fix this one?

Thank You in advance

2 accepted solutions

Accepted Solutions

A Ok ok, and try to restart the especific process:

 

debug software restart process configd

 

Or, if you can, reboot Panorama. Pan OS 9.1.X ? or 10.0.X or 10.1.X ? If is PAN 10.0 or 10.1 restart debug software restart process device-server

 

Cheers

High Sticker

View solution in original post

L1 Bithead

Thank You.

Issue is resolved now after the web server restart . debug software restart process web-server

View solution in original post

8 REPLIES 8

L4 Transporter

Hello @SKS7 

 

Look for a maintenance window, and restart the management server service. It will close the active sessions, wait a few minutes and reconnect via Web-Gui and/or SSH.

 

debug software restart process management-server

show system resources | match mgmt ( To check that the service is active )

 

Cheers

High Sticker

Thank you for your response.

I have tried the reset management server but still no luck.

A Ok ok, and try to restart the especific process:

 

debug software restart process configd

 

Or, if you can, reboot Panorama. Pan OS 9.1.X ? or 10.0.X or 10.1.X ? If is PAN 10.0 or 10.1 restart debug software restart process device-server

 

Cheers

High Sticker

L1 Bithead

Thank You.

Issue is resolved now after the web server restart . debug software restart process web-server

L1 Bithead

I would like to thank you and appreciate for quick replies.

Hello @SKS7 , what good news to hear that you were able to solve your problem.

 

Best regards

High Sticker

L6 Presenter

This seems like a bug that causes crashes or/and memory leaks and till it is fixed maybe you can run a script using tools like Ansible or XSOAR to periodically restart the process or the managment plane:

 

https://paloaltonetworks.github.io/pan-os-ansible/modules/panos_op_module.html

 

https://xsoar.pan.dev/docs/reference/integrations/panorama

L0 Member

Hi Everyone,

These are the process that we reboot to fix this:

debug software restart process management-server

debug software restart process device-server

debug software restart process configd

debug software restart process web-server

debug software restart process web-backend

 

 

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