HA 1 Connection down - in M200

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HA 1 Connection down - in M200

L2 Linker

Hi community,

 

In our Panorama M-200 appliance we are seeing HA1 Connection down system logs for HA. I am unable to see any interface details in the panorama, Kindly help me troubleshoot in this case.

 

suba_muthuram_0-1677560670237.png

 

suba
1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

Hello @suba_muthuram

 

as a next step, I would go through logs in CLI:

 

less mp-log ha_agent.log

less mp-log ms.log

 

Based on time stamps, it looks like that HA breaking happens regularly in 2 hours 15 minutes intervals. What is the infrastructure between both M-200 appliances? Is there any high volume traffic at regular intervals to saturate links to cause HA heartbeat to fail?

 

Kind Regards

Pavel

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6 REPLIES 6

L4 Transporter

Hello @suba_muthuram 

 

This is very strange, are you sure it is your M-200 log? Surely they are not logs from some firewall to manage with your PANORAMA M-200, since PANORAMA M-200 does not have an HA1 interface... firewalls do, but PANORAMA M-200 does not... for Panorama's HA, you use the MGT interface.

 

Check your logs well, I think it's something from your firewalls.

 

Greetings

High Sticker

L2 Linker

Hi @Metgatz ,

 

This is from Panorama only. I have verified the serial number it is for panorama only. 

 

suba

Cyber Elite
Cyber Elite

Hello @suba_muthuram

 

as a next step, I would go through logs in CLI:

 

less mp-log ha_agent.log

less mp-log ms.log

 

Based on time stamps, it looks like that HA breaking happens regularly in 2 hours 15 minutes intervals. What is the infrastructure between both M-200 appliances? Is there any high volume traffic at regular intervals to saturate links to cause HA heartbeat to fail?

 

Kind Regards

Pavel

Help the community: Like helpful comments and mark solutions.

L0 Member

Was there any resolution to this issue?   We are seeing the same behavior right after an upgrade from 9.1-13 to 10.1.9

Yes, It was our environment we have wan connectivity between both M-200 appliance and the timer also aggressive it is 2secs for heart beat interval. 

suba

What did you set the timer to?

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