Verify Commit Failure Reason on Prisma Access Firewall

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Question

How do I check the reason for commit failure on Prisma Access firewall?

 

Answer

 

  • Go to the status page of Prisma Access
    Prisma Access status page.png

 

  • Click the "Monitor" tab and choose "Remote Networks" then click the Notification icon
    Monitor Tab in Panorama.png

 

  • Click on "Validation error" for the tunnel of interest
    Validation Error in Status Tab.png

 

  • Commit failure status
    Validation Error Notification.png

 

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L2 Linker

You can login to Panorama CLI and there you can run the command 

Show jobs all
You will get a Job ID 
then run the command 
show jobs Id <jobs ID>
there you can check the reason

L2 Linker

additionally if the commit is failing on  any node such as Gateway or Portal 
you have to open a ticket with the TAC team to get more information about the failure
they can check with the backend tools and tell you the exact reason why it is failing

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Last Updated:
‎08-23-2019 08:42 AM
Updated by:
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