Extreme Latency in DNS resolution on US-East Gateway

Seeing resolution of external sites take up to 20 second to resolve on US-east. Anyone else seeing this?

Not connecting to nearest gateway

Hi All,

We are testing Prisma access and user is not connecting to nearest gateway. We have selected 3 locations India west east and south, user is close to south region but always connect to India west. When I check the GPA logs it shows priority for

Prisma access verification warning message

Hi All,

         On cloud service tab, we are getting warning message as mentioned below. Also if we verify OTP it is not accepting. And we are able to configure our prisma access settings without any issue.

"your account needs to be verfied within X d

firewall could not connect the panorama

Hi:

   I config vm-300 and vm-panormama on kvm Environmental。the license have install  normal on vm-300 and panorama.

  and correct config on firewall and panorama  (the version all 10.0),but the fireall could not connect the panorama .

   i sniffer pac

Coming Soon: Prisma Access 1.7

Get Ready... Prisma Access 1.7 is on its way!

Prisma Access 1.7 offers you some new and exciting features that will be released with the Cloud Services Plugin version 1.7.

The Prisma Access 1.7 plugin is tentatively scheduled to be released near

Standalone Prisma Access Group Based Policies

How to download threat pcap?

I configured pcap enabled on vulnerability profile, antivirus profile and antispyware profile.

It works fine and I can see green down arrow besides each threat log.

If I try to download it, it says not found.

I guess this is because panorama itself doe

Prisma Access Public IP Address

Hi All,

Just a typical questions. We all know that Prisma Access established connection via IP Sec VPN Tunnel on remote networks. In regards with this, we need the Public IP Address of the Prisma Access in order for the remote side to successfully est

Securely authenticating Prisma Access mobile users against Office 365

We posted a training video explaining how to securely set up SAML authentication on Prisma Access end-to-end against Office 365 Azure AD.

At 29:35 it shows how to enable "Validate Identity Provider Certificate" and fix the commit error "Validate Iden

Prisma Access Costing model and other queries

For Prisma Access for Users, can you please help in answering the questions below,

1. What is the costing model of the solution ?
   • Doc only says, "Prisma Access for mobile users license is based on number of users, with tiers from 200 users to more than 5

Prisma Access - User Mobile - Azure SAML - Wildcard

Hey guys,

Referring the Prisma Access Mobile User documentation https://www.paloaltonetworks.com/resources/guides/prisma-access-for-users-deployment-guide 

Page-88 specify that wildcard must be used to configure the SAML Azure Enterprise Application

Prisma access threshold alerting for Cortex Data Lake and VPN User count

Hi,

Is there a way to monitor and set up email alerting for Cortex Data lake and VPN user count in Prisma access if a defined threshold is reached?

Getting "Connectivity to Prisma Access is temporarily unavailable" when generating API Key

I'm trying to generate an API key using this guide: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-ov...

But when I hit "Generate API Key". I keep getting this message:

"Connectivity to Prisma Access