Error on Panorama managed Primsa Gateway when using certificate profile

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error on Panorama managed Primsa Gateway when using certificate profile

L5 Sessionator

We just spun up a panorama managed prisma access portal and gateway. Both the portal and gateway use either a certificate profile or saml for the authentication (the authentication on both the portal and the gateway match each other), however, when the certificate profile is attached to the gateway it returns a "Could not verify the server certificate of the gateway" error. The portal and gateway have the same certificate profile attached to them and you can log into the portal via certificate just fine.


We have on-prem gateways with certificate profiles attached and work just fine. Is there something else I need to do with it being a prisma gateway? 


It looks like we're getting this error:

Failed to verify server certificate of gateway
Show Gateway: Could not verify the server certificate of the gateway. If the issue persists, contact your administrator.
Failed to retrieve info for gateway




L6 Presenter

The Portal has an option to allow self signed certs and to ignore errors but the gateway does not, so maybe this is enabled.

  • 1 replies
  • 62 Subscriptions
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!