Integration Challenges Between Prisma SASE and ServiceNow

[Wassif]

Hello community, 

My team and i have been working on integrating Prisma SASE with ServiceNow to streamline our incident response process, We've followed the steps outlined in the official documentation but, unfortunately, have encountered some challenges that prevent the integration from functioning.

Could anyone share insights on the connector between ServiceNow and Prisma SASE ?

Best practices or tips from those who have successfully implemented the integration ?

Thank you in advance for your support.

Best regards,

WG

Prisma Access Cortex XSOAR Prisma Cloud 

[niksharma]

Hi ,

I am assuming you followed below article for Integration between Prisma Access and ServiceNow:

https://docs.paloaltonetworks.com/prisma-access/integration/integrate-servicenow-with-sase

Can you explain more about the issue after Integration or during Integration  ?