SASE - ACL to manage Access - DONT DO IT

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SASE - ACL to manage Access - DONT DO IT

L1 Bithead

Second time I have tried to add an ACL onto the Cloud Managed ACL   

Access Control/IP Restrictions .

 

I have added 5 public subnets. 

 

 

Locks you out everytime . There is obviously a huge bug here. 

 

You think it would be easy to revert the change via TAC. 

 

Dont believe it for a second !!!!!!!

 

There seems to be only one backend engineer  in Palo Alto who can reverse  the change out . 

 

So expect to be locked out of Prisma SASE fro 48 hours plus . 

 

2 REPLIES 2

Cyber Elite
Cyber Elite

have you asked support to confirm which ip you're connecting from? (to see if it even matches the subnets you entered?)

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Yep ,  they have no clue so far !!! 

 

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