Inability to Prisma Access SD-WAN Metrics via API Endpoints

[K.Jrva]

I am experiencing issues accessing Prisma SD-WAN metrics through the API on multiple versions.

While certain API endpoints, such as those related to site and device configurations, are functioning correctly, I am unable to retrieve data from metrics-related endpoints.

Here are the specifics:

1. Working API Example:
   • Endpoint: GET /v4.10/api/sites/{site-id}
   • Command: curl -L 'https://api.sase.paloaltonetworks.com/sdwan/v4.10/api/sites/xxx' -H "Authorization: Bearer $TOKEN" -H 'Accept: application/json' -s| jq -r '._status_code'
   • Command Output: 200
   • A successful 200 OK status with details for a specific site (id: xxx), including its configuration and location, confirms that my token and other configuration aspects are correct.
2. Failing API Example 1:
   • Endpoint: GET /v2.3/api/monitor/sys_metrics
   • Command: curl -L 'https://api.sase.paloaltonetworks.com/sdwan/v2.3/api/monitor/sys_metrics' -H "Authorization: Bearer $TOKEN" -H 'Accept: application/json' | jq
   • Command Output: No Output
   • Issue: No response or data returned
3. Failing API Example 2:
   • Endpoint: GET /v2.1/api/monitor/aiops/aggregates
   • Command: curl -L 'https://api.sase.paloaltonetworks.com/sdwan/v2.1/api/monitor/aiops/aggregates' -H "Authorization: Bearer $TOKEN" -H 'Accept: application/json' | jq
   • Command Output: { "_status_code": "404", "_info": [ { "code": "ROUTE_NOT_FOUND_0001", "message": "ROUTE_NOT_FOUND_0001: /v2.1/api/tenants/xxx/monitor/aiops/aggregates" } ] }

These errors suggest that either the routes for metrics APIs are unavailable or misconfigured.

I have checked the relevant documentation https://pan.dev/sdwan/api/metrics/ and confirmed my implementation matches the expected usage.

Please advise on any steps to resolve this or confirm whether these API endpoints are functional in the current release.