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Who Me Too'd this topic

Sofware Upgrade broken? "An active license is required for this feature"

pcolomes
L0 Member

‎05-22-2022 07:49 PM

I have a bunch of PA440s and some of them cannot be upgraded as I keep getting an "An active license is required for this feature" message when clicking on Check Now under Device > Software. Device is correctly licensed and activated on the support portal, NTP is activated and sync'd. Dynamic Updates can be retrieved from the Cloud but PAN-OS cannot.


(I have already tried clicking on "Retrieve license keys from license server " with no success)

 

Current PAN-OS version: 10.1.3

Device Certificate Status: Valid

Anyone having the same problem? 

pcolomes_0-1653273748081.png 

pcolomes_0-1653273908206.png

pcolomes_1-1653273972495.png

 

 

10 people had this problem.
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