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Hi @Puvi12 ,

I've seen this before where PAN-OS has been installed but the system has not been restarted. Any install attempt fails with an error due to files not being setup as expected for scripts to run successfully.

Try running the following command from CLI : debug swm status

Confirm one of the states returns 'PENDING-CHANGE' and also confirm that the version matches the PAN-OS that the device was being upgraded to.

admin@PA-VM> debug swm status

Partition         State              Version
--------------------------------------------------
sysroot0          PENDING-CHANGE     10.2.7-h3
sysroot1          RUNNING-ACTIVE     10.1.12
maint             READY              10.2.7-h3

Check the device Task Manager to confirm that the 'Software Install' status is complete and the result is 'Successful'.

If the above is true you can restart the device to apply new PAN-OS version.

Hope this helps,

Kim.