Cannot update Adobe Creative Cloud

[ksauer507]

We cannot update Adobe Creative cloud when on our network or Global protect.  What I'm seeing is in the Threat logs for adobe-creative-cloud-base threat ID 678983911, content version Antivirus-4995-5513, 

ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_6_4_0_ADS_361/ADS.zip

Name: Virus/Win32.WGeneric.ekybxu

Unique Threat ID: 678983911

Create Time: 2024-10-31 13:30:42 (UTC)

Is there any way to get this false positive corrected?

Thanks

[ymiyashita · Accepted solution]

Palo Alto Networks is working on this issue. The signature (TID: 678983911) will be disabled to avoid the false positive.

The corresponding malware sample still can be blocked by using the spyware signature below.
https://threatvault.paloaltonetworks.com/?query=86801&type=

[ksauer507]

This is happening again, this time its seen as Virus/Win32.WGeneric.elugjj

This is ridiculous.