Exception for DNS signature which is showing the ID as 0 and FQDN as unknow

[CyberEye]

Getting false positive for the Link tivoli.com.qa as threat name(68360795).Its getting DNS sinkholing.Can anyone help to know how we  give the exception only for the threat ID 68360795 and the Fqdn is tivoli.com.qa. Attached screenshots below

[CyberEye]

Hi @hisingh ,

Thanks for your reply.Please find the detailed threat log for ID 68360795

as  mentioned before most 68360795 is unknow in my firewall also most of the signatures are unknown. I checked in another firewall which is having same content version and i can see the 68360795 is

visible.But same in my firewall showing as unknown.If you can check the previous screenshots related to exception you can see the ID eg: 327772845 which is also showing as unknown.For confirming please check this ID in your FW

[NijithPN · Accepted solution]

Did you check the threat vault connectivity from PA devices.

Test connectivity to the Threat Vault using:
> test threat-vault connection 

or you can check it from System logs.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PM0BCAW

[CyberEye]

Hi Nijith,

Thanks for your commments. Now its working after changing the DNS to public.