Exception for DNS signature which is showing the ID as 0 and FQDN as unknow

[CyberEye]

Getting false positive for the Link tivoli.com.qa as threat name(68360795).Its getting DNS sinkholing.Can anyone help to know how we  give the exception only for the threat ID 68360795 and the Fqdn is tivoli.com.qa. Attached screenshots below

[CyberEye]

The firewall which am using shows an the signature's name as unknown signature and FQDN as showing as unknown-fqdn

[hisingh]

Hello @CyberEye 

This seems to be a signature due to DNS security. Can you post the detailed threat logs so I can confirm?

Also, this signature is been replaced that means it is not included in the current release, you should not have any issue with this signature.

Best

Himani

[CyberEye]

Hi @hisingh 

Yes the signature due to DNS security.The firewall which am using all the signatures are currently showing as unknown signature and Unknown fqdn. Attached screenshot below

Same i checked another firewall which is having same AV nd APT versions. Am also trying to give an exception for 68360795 but which also showing as unknown in my FW.

[hisingh]

Hello,

Please share the detailed threat logs,  you have shared the spyware security profile -> threat exception. I am looking for monitor->threat logs-> detailed view.

Also, this signature is replaced so you will have no issue within it.

Finally, please check this: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPdBCAW&lang=en_US%E2%80%A...

Best

Himani

[CyberEye]

Hi @hisingh ,

Thanks for your reply.Please find the detailed threat log for ID 68360795

as  mentioned before most 68360795 is unknow in my firewall also most of the signatures are unknown. I checked in another firewall which is having same content version and i can see the 68360795 is

visible.But same in my firewall showing as unknown.If you can check the previous screenshots related to exception you can see the ID eg: 327772845 which is also showing as unknown.For confirming please check this ID in your FW

[NijithPN · Accepted solution]

Did you check the threat vault connectivity from PA devices.

Test connectivity to the Threat Vault using:
> test threat-vault connection 

or you can check it from System logs.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PM0BCAW

[CyberEye]

Hi Nijith,

Thanks for your commments. Now its working after changing the DNS to public.