We found that when we access gmail, hotmail, yahoo these files and threat id is getting triggered. but there is no attachments has been sent over the emails.
Can anyone let us know how to find why this threat has been triggering ? is it legitimate ?
Do you happen to have a copy of the emails in question? Would you be able to open a support case with a category of Threat so that we can investigate this further?
Its just a regular legitimate email access towards gmail, yahoo, hotmail. I have raised a case with palo alto but the response is not very good. i am unable to reach via phone itself.
Would you mind sharing your case number here so I can make sure it's assigned to the right group and that we can get this moving forward?
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