URL Filtering Team creating MORE of a risk

[stevenkadish]

Hi all,

Does anyone know how to directly interact with the URL filtering team besides urlfiltering.paloaltonetworks.com?  I would especially like to reach a manager.  I am having huge problems with them.  I keep submitting sites on which scanners have found malware (usually after one of my users visits them) and they keep refusing to recategorize them.  Now, I've got an even bigger problem.  I submitted "gridcash.net" which is a shady dealer in code to enable crytocurrency mining on their customer's web sites, and the URL team categorized it as "Financial Services!"  This means that I am having trouble even blocking it on my end, because we let the Financial Services cateogry through without decryption. 

Any help would be appreciated!

Thanks,

- Steve

[bvandivier]

Hello Steve, I'm sorry to hear about the issues you've been having.  Please open a case with our support team.  We can then report these issues to our URL Filtering Team internally and work with them to address your concerns.