The original issue was resolved in 3.1.2. You may need to add a service route to use for DNS requests if you have a layer 3 address on the internet side of the PAN: Device> Setup> Service Route Configuration Otherwise, on your internal DNS server you add entries for database.brightcloud.com using the IP’s listed below. C:\>nslookup database.brightcloud.com 4.2.2.1 Server: vnsc-pri.sys.gtei.net Address: 4.2.2.1 Non-authoritative answer: Name: database.brightcloud.com Addresses: 64.87.3.54, 94.236.25.159 > www.brightcloud.com Server: vnsc-pri.sys.gtei.net Address 4.2.2.1 Non-authoritative answer: Name: www.brightcloud.com Address: 206.188.192.148 Please note, BrightCloud changed the IP address for www.brightcloud.com to the above address on 6/17/2010 and it may take up to 30 hours to propegate the change to public DNS servers. 4.2.2.1 has been updated and customers have been successfully able to download the database when changing their DNS server to that.
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