False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our user...

VirusTotal detects Freemake Video Converter as Malware

Hi!

I'm checking Freemake Video Converter (http://download.freemake.net/FreemakeOriginals2/WP/WO/FreemakeVideoConverterFull.exe) in virustotal and see that your antivirus detects it as malware - https://www.virustotal.com/ru/file/5658809fe202dcb1d1ce

False Positive Report (generic.pup)

Hello dear support!

This and another files keeps getting flagged each time we release an updated version of it. Would it be possible to fix your system to prevent triggering so many false positives on our files? I’d really appreciate you getting this

False Positive Removal Request

Hi,

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

1/ File Hash: 04f1cebb96b8e85b0c14e1beb4f4e1e92f62e9c5e2eabcf59fddc45ecddc0371

Current VT Verdict: generic

certified app is flagged by PaloAlto Networks (known signatures) in VT as generic.pup

Here is the link for the program that is flagged by Palo Alto scanner in VT: https://www.virustotal.com/en/file/c341d5d095e68202d14c2e1ea1c18581f80d2ac3952e0092f4255bc2d876954e/analysis/
Here official site of the program - https://anti-malware.gridins