VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: f585032087153bc382538ea3d104496b2df41d2cc20153e7e6bf9e0ea79d6876

Current VT Verdict: generic.pu

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Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: aea8aec67ad19182886c303a4529eb7b8207112aec6806e1aa686e52116c03be

Current VT Verdict: generic.pu

...

Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: 012de50556f62146c28d8bc1265efd8885e2312af8350ee94f0f48c2f9f8e1ea

Current VT Verdict: generic.pu

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Palo Alto appliance FP detections

I have come across numerous FPs. I am curious how the Palo Alto appliance alerts on files. The Threat Vault shows a file hash and a Virus total link generally. The files triggering signatures have nothing in common with the signatures often so I woul...

Resolved! FP Removal request

Hi there,

 

Can I ask you to reanalyse this file and remove from detection please?

 

Thanks.

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