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This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious
Hi,
We recently noticed a flag on our software at virustotal.com from your company. I believe this is a false positive.
Our product is developed with strict security in mind and we've been promoting our brand online since 1998, first software in 201
...
Greetings,
We have recently noticed some of our software showing as "generic.pup" on Virustotal by your program Palo Alto Networks (known signatures)
Paretologic PC Health Advisor foreign language installers:
https://www.virustotal.com/en/file/e9a6a1
...
Hello,
Our software updater ARMupdt.exe has been flagged as 'generic.pup' by Palo Alto Networks version 20170403, as discovered on virustotal.com: https://www.virustotal.com/en/file/71334cacc6b943e20628acdf2fc521d142e73da27e8aa397f54dfda4d57d0d8c/ana
...Based on VirusTotal results, PaloAltoNetworks reports http://www.dol.gr/helioskiosk.gr/PCReader/HeliosInstaller.exe as a virus. We are sure the file is secure, so we think it is a False Positive. We would appreciate any guidance on the matter....
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