07-18-2021 09:30 PM
Hi Everyone, I have a utility written by my company and used by support staff to support customers. It is currently getting flagged as a virus, as I'm assuming its unsigned. Is there any chance at getting it removed from the blacklist ? or is it unlikely to happen ?
If it is possible, could someone let me know how ?
07-19-2021 07:49 AM
This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign).
Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted.
File Hash: <SHA256 hash>
Link to Virustotal report for the file: <link>
Current VirustTotal Verdict: <verdict>
Description: <description>
Our team will update each submission to this discussion forum at the conclusion of their research into your claim.
Current Palo Alto Networks customers should open a support case and select a "Product/Problem Area" of 'Threat'. For information on contacting Palo Alto Networks support, click here.
07-19-2021 11:52 PM
Great, thanks Dparris. I'll do that tomorrow.
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