Fals Positive: HelpDesk Viewer.

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Fals Positive: HelpDesk Viewer.

L1 Bithead

A false positive has been detected for HelpDeskViewer.exe. 

 

File Hash: <960174182b583970c00a7948ffd2a1237dfd98699a8200a780490783d1ae5c1e>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/960174182b583970c00a7948ffd2a1237dfd98699a8200a780490783d1ae5c1e...>

Current VirustTotal Verdict: <Generic.ml>

Description: <RemotePC HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.>

 

Website: <https://www.remotedesktop.com/remote-desktop-helpdesk/>

 

Please let us know if more information is required.

 

Please resolve this. @${userLoginName} @DaBone 

 

1 accepted solution

Accepted Solutions

L5 Sessionator

File no longer seen as malware

View solution in original post

3 REPLIES 3

L5 Sessionator

file submitted for review

L5 Sessionator

File no longer seen as malware

L1 Bithead

Thank you for quickly resolving this issue.

  • 1 accepted solution
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