False Positive: Palo Alto Networks generic.ml

[artiomcarabas]

Dear Support,
my name is Artiom Carabas and I'm a software developer at Control Systems GmbH,our main domain - print-management and accounting solutions. For the moment we are working on our solution e-FOLLOW (https://control-systems.de/software/e_follow) here you can find more information on the product. For End-To-End Encryption we implemented our own file encryptor to encrypt print files which are stored on the file system of the client to be conform with GDPR. Now our client which uses your solution has some problems on using our product this is the reason for my request. As I mentioned above we do encrypt files on the client systems to provide complete intrusion protection and complete privacy when printing. Would it be possible to exclude our solution from the list of the potential malware. I have attached 2 files that our customer reported us with "Unauthorized File encryption" reason.

File: e-ippserver.exe

SHA256:  DA15863C5B9566FABA8D57306829A1FC4EE795B75A24ED1D6627239788669F3B

Verdict: https://www.virustotal.com/gui/file/da15863c5b9566faba8d57306829a1fc4ee795b75a24ed1d6627239788669f3b...

Best Regards

Artiom Carabas

Control Systems GmbH & Co. KG - Robert-Bosch-Str.9 - D-78048 Villingen-Schwenningen
Tel. +49 7721 99776-0 - Fax +49 7721 99776-66 - http://www.control-systems.de

[hisingh]

Hello @artiomcarabas 

This sample is disabled.

Himani

[artiomcarabas]

Hello @hisingh,

What sample do you mean?

Best Regards

Artiom Carabas

[hisingh]

Hello @artiomcarabas 

My apology for the short sentence, This sample is marked as benign and this signature is been disabled. 

Thank you
Himani