False Positive Removal Request

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False Positive Removal Request

L0 Member


We have checked our software on VirusTotal and see false positive detections (generic.pup).

File Hash: b3dee21b8f7f4e7c6d37c70bb37222ffa4415c7e0fe61ace1a22cd2b60a3c8cc
Current VT Verdict: generic.pup
Description: False positive detection in pctuneupmaestro_setup.exe with Palo Alto Networks definition version 20170328 on VirusTotal.


The latest report from VT: 



We think it is a false positive and therefore request that you either remove our program from this categorization or provide us with reasons/evidences of your previous decision.


We are Microsoft Silver Application Development Partner and an Intel Premium Elite Software Partner. We strive to provide innovative, effective, and clean software to all of our users. Nevertheless, if there exists issues or behaviors in our software that resulted in your categorization of our application as PUP, let's learn about them and correct the issues as soon as possible.




Accepted Solutions

Cyber Elite
Cyber Elite

moved the discussion topic to the VirusTotal board


seems there is a similar request outstanding with MalwareBytes https://forums.malwarebytes.com/topic/169180-false-positive-removal-request-compuclever/ 

Tom Piens
PANgurus - SASE and Strata specialist; (co)managed services, VAR and consultancy

L7 Applicator

This sample has been submitted for review.

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