11-24-2017 08:33 AM
A product we develop is listed by you as a generic.ml detection. Can you please have this removed by your engineers?
I can send the file if needed.
11-28-2017 06:31 AM
Hello, Is there any update on this? We're trying to ensure our customers don't have this dll flagged anymore since it's a false positive. If more information is needed please let me know. Thank you in advance.
12-01-2017 02:44 PM - edited 12-01-2017 02:44 PM
Sending the file doesn't really help. We already have it.
You need to provide additional context.
What is this DLL, what is its purpose, is it publicly available?
Any links to a reputable site that is hosting it?
12-04-2017 05:38 AM
The dll is a part of a software that we develop for out clients and it's released publicly to any of our paid subscribers. I'm not sure what additional information to give on that but the dll is not malicious. I'm just trying to get any false-positive addressed before this shows up directly on a clients installation. Thank you in advance.
12-04-2017 01:18 PM
After further research I found the verdict on this sample was already changed to Benign by one of our Threat Researchers on 11/22. The signature is currently disabled.
12-04-2017 01:19 PM
12-04-2017 01:30 PM
Happy to help.
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