Highfive desktop app download False Positive

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L0 Member

Highfive desktop app download False Positive

Link for download: https://start.highfive.com/app/download 

File Hash:3f1c72cba5a2a00cd7993819a7aa3b586f00ddaadf075ec6d40bc3d716ac9eb8

Link to Virustotal report for the file:https://www.virustotal.com/gui/file/3f1c72cba5a2a00cd7993819a7aa3b586f00ddaadf075ec6d40bc3d716ac9eb8...

 

Highfive Setup.exe is the installer for our desktop client for the Highfive teleconferencing platform. This will install a local version of the end user client used to join our meetings. One of our customers is reporting that they are receiving a network error attempting to download it from our site, and their IT team identified that the Palo Alto Firewall had blocked it as being a virus. Other antivirus tools run by our support team (including Windows Defender) do not flag this as a virus.

 

Having this corrected would be much appreciated, thank you!

 

 

Highlighted
L4 Transporter

Hello. 

Please check now. 

On Virustotal. I do not see Paloalto Networks identify this file as malicious. In fact, this seems to be undetected. 

https://www.virustotal.com/gui/file-analysis/NzI4NzU2YmRmOTg4OTk1ODhkZDAwMjhlMDViMGE2MWI6MTU4MzE3NDU...

 

Please let me know if you see otherwise.

 

Best

Himani

Himani Singh
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