Highfive desktop app download False Positive

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

Highfive desktop app download False Positive

L0 Member

Link for download: https://start.highfive.com/app/download 

File Hash:3f1c72cba5a2a00cd7993819a7aa3b586f00ddaadf075ec6d40bc3d716ac9eb8

Link to Virustotal report for the file:https://www.virustotal.com/gui/file/3f1c72cba5a2a00cd7993819a7aa3b586f00ddaadf075ec6d40bc3d716ac9eb8...


Highfive Setup.exe is the installer for our desktop client for the Highfive teleconferencing platform. This will install a local version of the end user client used to join our meetings. One of our customers is reporting that they are receiving a network error attempting to download it from our site, and their IT team identified that the Palo Alto Firewall had blocked it as being a virus. Other antivirus tools run by our support team (including Windows Defender) do not flag this as a virus.


Having this corrected would be much appreciated, thank you!




L4 Transporter


Please check now. 

On Virustotal. I do not see Paloalto Networks identify this file as malicious. In fact, this seems to be undetected. 



Please let me know if you see otherwise.




Himani Singh
  • 1 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!