04-03-2025 03:52 AM
File Hash: 3008e28f2e50ca89e0b24b4eaa2a43caea6f45eea1d819ae4ed8dd45a83b657e
Link to Virustotal report for the file: https://www.virustotal.com/gui/file/3008e28f2e50ca89e0b24b4eaa2a43caea6f45eea1d819ae4ed8dd45a83b657e
Current VirustTotal Verdict: Generic.ml
Description: This application is used to run some Softexpert applications using the URI via the browser on the user's computer.
04-09-2025 03:18 AM
Hi Everaldomafra,
Thank you for reporting the false positive.
In General, the customer is advised to follow the below article which has all the scenarios, i.e.: your scenario is 1, where our wildfire had the file as malicious. a verdict change request following scenario 1 would solve the issue automatically.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm3aCAC
Now the issue is resolved, it will need a 24 to 48 hours to be reflected in the daily content updates. you can track the status by adding the hash to threatvault.
https://threatvault.paloaltonetworks.com?query=3008e28f2e50ca89e0b24b4eaa2a43caea6f45eea1d819ae4ed8d...
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
