04-03-2025 03:47 AM
File Hash: 512aee2bf9656af68d0c001af9470070563a1b592e668569d7191998828d1698
Link to Virustotal report for the file: https://www.virustotal.com/gui/file/512aee2bf9656af68d0c001af9470070563a1b592e668569d7191998828d169...
Current VirustTotal Verdict: Generic.ml
Description: This application is used to update some Softexpert applications on the user's computer.
04-09-2025 03:15 AM
Hi Everaldomafra,
Thank you for reporting the false positive.
In General, the customer is advised to follow the below article which has all the scenarios, i.e.: your scenario is 1, where our wildfire had the file as malicious. a verdict change request following scenario 1 would solve the issue automatically.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm3aCAC
Now the issue is resolved, it will need a 24 to 48 hours to be reflected in the daily content updates. you can track the status by adding the hash to threatvault.
https://threatvault.paloaltonetworks.com?query=512aee2bf9656af68d0c001af9470070563a1b592e668569d7191...
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