Authentication user (UserID agent) problems

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Authentication user (UserID agent) problems

L4 Transporter

Hi, user registered sometime in UserID-Agent and sometime they dont, randomly...We have installe another UserID agent but the result its the same.

 

we run show user ip-user-mapping all and we dont see any user, but if we run show user ip-user-mapping-mp all we see all the user. where the users should appear, in dataplane or management plane???

They are using a captive portal.

 

PanOS is 5.0.8

2 accepted solutions

Accepted Solutions

Community Team Member

Hi,

 

Your device uptime isn't by any chance +388 days of uptime ?

 

There was an issue on older PAN-OS versions where username mapping were lost on the DP after approximately 388 of uptime.   This was solved in newer OS versions (5.0.14 and 6.0.4 as per release notes).

Eitherway even if you are hitting a different issue I would recommend upgrading to a more recent OS version seeing that your current one is 2 years old.

 

Hope this helps,

-Kim.

 

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

View solution in original post

Community Team Member

Hi soporteseguridad,

 

In that case I would definitely upgrade to a more recent OS version.

It would rule out hitting this issue.

 

Regards,

-Kim.

 

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

View solution in original post

3 REPLIES 3

Community Team Member

Hi,

 

Your device uptime isn't by any chance +388 days of uptime ?

 

There was an issue on older PAN-OS versions where username mapping were lost on the DP after approximately 388 of uptime.   This was solved in newer OS versions (5.0.14 and 6.0.4 as per release notes).

Eitherway even if you are hitting a different issue I would recommend upgrading to a more recent OS version seeing that your current one is 2 years old.

 

Hope this helps,

-Kim.

 

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

yes uptime is Uptime 403 days, 1:22:42

 

Model PA-5020
Software version 5.0.8
GlobalProtect Client 2.1.1
Application version 540-3002 (11/17/15)
Threat version 540-3002 (11/17/15)
Antivirus version 1697-2174 (11/23/15)
URL Filtering version 2015.11.23.412
Time Tue Nov 24 15:32:06 2015
Uptime 403 days, 1:22:42

Community Team Member

Hi soporteseguridad,

 

In that case I would definitely upgrade to a more recent OS version.

It would rule out hitting this issue.

 

Regards,

-Kim.

 

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.
  • 2 accepted solutions
  • 2688 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!