No reports and unable to upload tech-support file

[raji_toor]

I setup a new free tenant for AIOPS, but i am unable to use the BPA tool to upload tech-support file, I have tried many times in last 24 hrs.

Its just quickly spins out. Also does the free tier only provide DNS and wildfire information as report section is also all empty.

[lir]

Hi @raji_toor 

Hope your doing good!

Could you send the  message or snapshot of  error you are facing 

Could you please confirm if the the panos version is > 9.1 

 Kindly send  confidential message in private

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
live.paloaltonetworks.comlive.paloaltonetworks.com
AIOps for NGFW Discussions | Palo Alto Networks
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

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[lir]

Hello @raji_toor ,

Greetings from Palo Alto Networks!

This is a follow-up message, I request you check the pervious message and update accordingly.
If you have any further questions please reach out to the community.

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
live.paloaltonetworks.comlive.paloaltonetworks.com
AIOps for NGFW Discussions | Palo Alto Networks
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

[raji_toor]

@lir  Yes TSF is from firewall running version 10.1
I was checking it today again and file got uploaded but it doesn't go anywhere..

I tried twice, I was not able to immediately check, first attempt shows as failed. Second attempt appears as stuck from last 30 plus minutes.

I also noticed an error pops up sometimes when I click report, but it quickly disappears so could not make a note of it.

something like 'There is an issue....'

[lir]

Hi @raji_toor

Greetings from Palo Alto networks!

This only serves as a follow-up to the query.
Do you still need help!

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
live.paloaltonetworks.comlive.paloaltonetworks.com
AIOps for NGFW Discussions | Palo Alto Networks
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

[raji_toor]

@lir Its no use, I can upload but nothing happens after that. You can check my previous screenshot it just stays like that and after hours when i login to check it shows as failed. On support portal however i had no issue uploading TSF and generating BPA