12-07-2021 10:37 AM
12-07-2021 12:13 PM
@Shmuel When you say "...500 computers..." is it possible you have OVER 500
I will note that I was informed a while back (perhaps 2 or so months ago) from a Palo Alto Cortex Support engineer, that I found that even though we have the Automatic update to the latest supported version applied the Agent Profiles, every time I find that we only have ~500 endpoints upgraded immediately.
He informed me that is correct, when a release is done, only 500 Endpoints are updated.
Then, a week later, another batch of 500 are identified and upgraded.
AFAIK, this is the MAX that can be done (and time frame) without you MANUALLY selecting and upgrading the remaining.
I would ask anyone else here to correct or further refine what I have here to ensure its correctly stated.
12-08-2021 12:29 AM
Thats correct. We have upgrade limit and its max 500.
Could you check below setting and increase batch number to 500?
Also please check one of the machine logs under
C:\ProgramData\Cyvera\Logs\trapsd.log and upgrade-2021-*.log
12-08-2021 12:44 AM
This is correct. Since Cortex XDR 3.0/7.5, only up to 500 agents are update the first week. After that, it follows the normal auto-upgrade rollout.
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