Cortex agent got uninstall automatically

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Cortex agent got uninstall automatically

L2 Linker

Hi All,


Last night Cortex agent got uninstalled automatically on my system and then I had to install it back manually. There are no logs in agent audit logs for this in cortex console.


We need to find out why this was uninstalled automatically. Will windows event logs help?


Any suggestions




Asif Siddiqui




L3 Networker

Hi @AsifSid


The XDR agent will not uninstall itself for no reason. I would suggest you check your tenant. Also, the XDR agent, leaves log files in "c:\programdata\cyvera\logs\

L5 Sessionator

Hi @AsifSid , as @fmoixsante suggested, please refer to your Agent Audit Logs in the tenant portal to verify if the agent was uninstalled from the endpoint.




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