CORTEX XDR Installation Error 1067

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L3 Networker

CORTEX XDR Installation Error 1067

I am not able to install COrtex XDR in a WIN10 computer;

cortex-error-01.png

 

When we try to start the service below we received error message 1067

cortex-error-02.png

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L1 Bithead

Hi Fabio,

Could you run again the installation following the https://docs.paloaltonetworks.com/content/dam/techdocs/en_US/pdf/cortex/cortex-xdr/7-0/cortex-xdr-ag... page 9 to get installation logs?

 

msiexec /i c:\install\cortexxdr.msi /l*v C:\temp\cortexxdrinstall.log /qn 

 

Please post the logs so we can have more context and help you out.

 

Thanks,

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L2 Linker

Make sure you have the two certificates installed on the machine then try to re-start the installation.

L4 Transporter

Hi @FabioGarcia-

 

Were you able to run the installers with verbose logging?  If so, and you are still having the issue, can you please post the log snippet with the error description?


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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L3 Networker

Hello thanks for the feedback!

I am attaching some log files

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L4 Transporter

Hi there.  Out of curiosity, have you tried to launch a command prompt as an administrator and kick off the MSI from there?  The 1603 error in the logs makes me lean this direction.  Also, TAC should be able to resolve this one quickly.  Have you tried reaching out to Support?


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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