CORTEX XDR Installation Error 1067

[FabioGarcia]

I am not able to install COrtex XDR in a WIN10 computer;

When we try to start the service below we received error message 1067

[dmichelucc]

Hi Fabio,

Could you run again the installation following the https://docs.paloaltonetworks.com/content/dam/techdocs/en_US/pdf/cortex/cortex-xdr/7-0/cortex-xdr-ag... page 9 to get installation logs?

msiexec /i c:\install\cortexxdr.msi /l*v C:\temp\cortexxdrinstall.log /qn 

Please post the logs so we can have more context and help you out.

Thanks,

[hhiggins]

Make sure you have the two certificates installed on the machine then try to re-start the installation.

[dfalcon]

Hi @FabioGarcia-

Were you able to run the installers with verbose logging?  If so, and you are still having the issue, can you please post the log snippet with the error description?

[FabioGarcia]

Hello thanks for the feedback!

I am attaching some log files

[dfalcon]

Hi there.  Out of curiosity, have you tried to launch a command prompt as an administrator and kick off the MSI from there?  The 1603 error in the logs makes me lean this direction.  Also, TAC should be able to resolve this one quickly.  Have you tried reaching out to Support?