High memory consumption on newer agent versions

[CraigV123]

Hello everyone,

 I have sporadic servers in our environment producing high memory consumption with the XDR agent. Cyserver.exe will climb to 350-400mb in some instances until the service is rebooted and it brings it down to an acceptable level. Has anyone else had this issue before? It's not on all devices either which makes it a pain to troubleshoot. Any ideas on what to look at? All agents are on 7.3.1 currently. Thank you. 

[jcandelaria]

Hi CraigV123,

Is there a specific function/purpose on those servers that you observe?
Like AD, SQL or specific task happening during that time of the day its
causing high cpu?

[CraigV123]

Thanks for the response. It's a backup server and doesn't get a lot of traffic throughout the day but I'm awaiting the owning engineers confirmation on that. I'll update when I know more. Thanks again. 

[CraigV123]

My apologies on the delayed response. We couldn't find any rhyme or reason exactly. Ended up updating the agent and it has been working alright since. Not sure what happened exactly but I did the same on other servers experiencing the same symptoms and it didn't help. 

[jcandelaria]

Hi CraigV123,

So server is still an issue on high memory? how much memory are you seeing constantly on that backup servers?

[CraigV123]

Doesn't seem to be an issue anymore. The engineer just said "it's running fine." It's been extremely rare that I've heard of issues with XDR in terms of memory consumption. I had some servers that process medical images that would cause the XDR process to spike then return to normal. Not an "issue" but XDR was being blamed for crashing the boxes.