I'm trying to connect an old Windows Server 2003 (service pack 2, 32 bits) to the traps management service. I know that I have to use an old version of the agent (I've installed 5.0.10), but the agent fails to check into the TMS. The problem is related to a certificate that the agent fails to validate. I installed all the required hot fixes listed here: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClPRCA0
and then followed the steps described here: https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/get-started-with-cortex-xdr...
But I'm unable to find the third certificate in the list at Step 3 (GlobalSign (Google)).
Has anyone succeded in this kind of setup?
Thank you in advance.
I was able to make most of mine work with just two. i got them through help desk inquiry and imported with certificates add-in mmc and they worked fine. Not sure what they google one is for. What i did note though was on about 3 of 20 servers they connected and showed in management but they remained red on endpoint. Looking at traps log though they appeared to be working anyway.
Hi @JohnSmith7732 , the support confirmed that all three certificates are required (I exported them from another machine, as suggested by @jcandelaria ), as well as the patch KB2868626 for the operating system to support SHA256. Now my agents are connected successfully.
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