06-24-2025 08:36 AM
I have a very-small XSOAR setup of one dev and one prod server on-prem 8.9.0-8.9.0.140-b55c42e1. There are currently no workloads on these servers as they are replacing some 6.x servers that are in production currently. I received a notification after logging in that an update to 8.9.0.155 is available. Since there are no workloads, I told it to update. It says that it will take a few minutes but then nothing happens. I can see on the hypervisor that a bump in network traffic happened, but nothing actually got updates and no errors were displayed. I clicked on Settings > Management Audit Logs and see a "success" and "XSOAR upgrade triggered from version: master-8.9.0-8.9.0.140-b55c42e1, to version: master-8.9.0-8.9.0.155-a9e60d02" but yet the update prompt is still there and even after a reboot of the server I see no changes and am still on 8.9.0.140. Is there a log I can look at to see what went wrong?
07-01-2025 07:59 AM
I ended up starting a support case and while we didn't go down the discovery path of why the GUI updates were not working correctly, we did find that running the update via the Text/SSH interface did perform the update and that logs can be found at /tmp/demisto_install.log
07-01-2025 07:59 AM
I ended up starting a support case and while we didn't go down the discovery path of why the GUI updates were not working correctly, we did find that running the update via the Text/SSH interface did perform the update and that logs can be found at /tmp/demisto_install.log
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
