Is it normal for the main account to hang when syncing 30 tenants at a time

Hi everyone,

This issue started to happen recently, I am not running anything on the main server and I didn't have any issues on that account so far . Syncing all the account however hangs the main server. I am considering either adding more resour

Issues after upgrading XSOAR

Hello wonderful people,

I just upgraded XSOAR from version 6.9 to version 6.11 in a live environment.

The upgrade was successful but "I got failed to migrate podman containers" after the upgrade.

Also after all, whenever I try to pull data from

Cannot start demisto service after changing certificates.

Hello folks,

I followed the steps here to change the GUI certs to new self-signed certificates, but the service doesn't come back up.

I found below error in server tail.

error Could not load scheduled jobs [error 'database not open'] (source: /

Able to get time when a user opens an XSOAR incident for the first time?

Hi, I would like to get this context key/value as I need it to track SLAs. Is there a way to do so, rather than manually configuring a button in my playbook workflow to call the `!GetTime` script? Thank you.

Automation to Print output and set tag in warroom

Trying to create an automation to print output in the warroom, which works. 

print(handover) 

Only thing is how can I give a tag automatically to the output in the warroom. 

I want to give the tag "Handover" to this output for example. 

Does an

What is everyone doing with their TIM license?

Hi everyone,

I am running a multi tenant version of XSOAR, this version doesn't come with TIM so I don't have access to full screen view for indicators. So far I have been extracting indicators with an automation and verdicts for those indicators a

Facing service now integration issue across all US tenants.

Hi , need support to get clarification on the below error , we are facing this service now integration issue accross US region almost 5 plus tenants,
So need some help to fix this issue as we were unable to create any ticket using snow as we were faci

Creating an XSOAR Incident from Splunk

Hey team,

We tried to push splunk alerts to XSOAR and we used the Splunk create XSOAR incident.

Splunk logs show that it was successful, but we do not see any incidents in XSOAR.

apparently 06-19-2023 16:33:01.558 +0000 INFO sendmodalert [37342

Get the output of demisto.results() inside an automation for "msgraph-download-file"

Hello,

We'd like to use the command "msgraph-download-file" insde an automation, then use the FileID to import a csv and finally convert it to pandas. The problem we find is that the output of "msgraph-download-file" is completely different when it's

XSOAR Pre-process Rule for forwarded Phishing Campaign

I need to drop any email under pre-process rule in XSOAR for any forwarded phishing campaigns. These forwarded emails are being sent by the user to our shared mailbox and will then create an incident in XSOAR which became an added items to our false