Configure notification email on new incident

[M.Nayet]

Hello,

I would like to enable email notifications for every new incident.

I've configured an O365 EWS instance successfully, and set server.notification.using.send-mail to use its instance name.

For now, I just want all notifications to be sent to a single email address.

I noticed there's an option to configure preferences in the user profile, but it doesn't seem to work — and in any case, I’d prefer not to rely on it since it's modifiable by user itself.

Thanks in advance for your help!