Crowdstrike falcon incident fetching issue

[assubramania]

Hi team,

In the crowdstrike builtin integration instance we have included the query to fetch detections as: status:['new'], but still the alerts with False Positive status are also getting fetched in XSOAR.

[OKaraduman1]

Hi,

Please can you check the mirroring direction? Mirroring can change the status of the incident. The other thing please can you verify the query with double quotes and square brackets? If nothing solves this, please can you raise a support case?

[assubramania]

Hi OKaraduman1

The mirroring direction is kept as none. The customer is using the status:['new'] as the query to fetch the detections.

[jfernandes1]

Hi @assubramania, Please check if the following details are correct.

1. Ensure that you've added the query to the correct place. If Fetch Type is set to Endpoint Detections then add the query to Endpoint Detection fetch query field. If IDP Detections then added to the IDP Detections fetch query

2. Ensure that the query is valid. Maybe try it without the square brackets.

3. Ensure that field is correct. Depending on the type of fetch CrowdStrike use either state or status fields. 

The above details are available in CrowdStrike documentation which is behind their support portal. If your still not able to get the integration working I would suggest contacting your Customer Success team via our Support portal.