Demisto Service Failed

[Pavendhan_K]

Hi Everyone ,

We are running XSOAR instance with NFR license. 

Recently for unknown reasons, the demisto service stopped and is never coming up when we try to start. 

[root@localhost ~]# systemctl status demisto.service
● demisto.service - Demisto Server Service
Loaded: loaded (/etc/systemd/system/demisto.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Wed 2023-05-17 19:43:28 AEST; 45s ago
Process: 2122 ExecStart=/usr/local/demisto/server (code=exited, status=203/EXEC)
Main PID: 2122 (code=exited, status=203/EXEC).

Can you help in fixing what is wrong here. Thank you. 

Cortex XSOAR 

[cpayne26]

There's not much that exit code  screenshot provides on its own and you should probably open a ticket with support.   In the interim, Assuming a standard installation you can probably see some more hints in /var/log/demisto.service.log  or in the journal logs (journalctl --since "<##>  hour ago" > <jfilename>   (example collecting 12 hours of journalctl logs:  journalctl --since "12 hour ago" > journalctl_12hr.txt)  ) .  Off the top of my head, make sure there's enough space in the filesystems the relevant directories (see link for relevant directories) and demisto has access.  Make sure you're system meets the minimum requirements.   also confirm the docker/podman  service is up and healthy

  https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.11/Cortex-XSOAR-Administrator-Guide/Instal...  (contains relevant filesystem structure and sizing recommendations) 
https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.11/Cortex-XSOAR-Administrator-Guide/System... (system requirements)

[MBeauchamp2]

Check the /var/log/demisto/server.log to see if the reason presents itself.

You can also check the journalctl logs on restart, problem may be there as well. 

[atullo]

Pavendhan_K Have you been using the NFR license for more than 30 days?

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